Top Data Trends Telecommunication Companies can expect to see in 2020

The shift from simple phone banks to omnichannel contact centers involves the integration of multiple technologies, including artificial intelligence (AI), the internet of things (IoT) and cloud computing. The widespread deployment of 5G networks will also enhance the experience of contact center customers, who increasingly expect answers on demand. These technologies will necessarily increase the need for privacy and security in 2020.

Sourced through Scoop.it from: www.aceyus.com

Categories: 5G, Data Centers, Edge, Fiber, IIoT, IoT, Transceivers

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