Category: Training

Webinar: Performance Data ≠ User Experience

IT teams have more metrics than ever before. Yet according to Forrester Research, one-third of user complaints linger without resolution for a month or more. Do you have the right insight to understand and resolve user problems? In this webinar learn how the end-user focused technologies of Observer 17.5 simplify user experience assessment and troubleshooting to: Improve engineer’s ability to triage problem response and assign support tickets; Facilitate faster root-cause analysis with user-experience driven workflows; Ensure performance visibility in next generation 100 Gb data centers; Understand how users, by location or service, are experiencing an application.

March issue of FOA Newsletter is Available

In this issue of the FOA Newsletter, we had hoped to report about the giant OFC conference in San Diego last week and remind you of the CGA Damage Prevention conference next week in Palm Springs. While you are sequestered at home, we’ve provided some interesting things to read in this newsletter and many other places around the Internet in “Worth Reading” below. We’ve also got some good, free online training at Fiber U, including the new OSP Construction course or if you are preparing for an FOA certification course, any of the other Fiber U courses linked to FOA certifications.