The Great End-User Experience Disconnect

Recent studies indicate a potentially growing divide between the perception of end-user experience between actual users and network teams. While 29 percent of IT pros are convinced that their departments offer a superior experience, support desks still take an average of 24.2 hours to provide a first response. These studies underscore the importance of measuring the difference between what users expect and what they are actually receiving.

Read the source article at Viavi Perspectives

Categories: Fiber, SCN

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