IT teams have more metrics than ever before. Yet according to Forrester Research, one-third of user complaints linger without resolution for a month or more. Do you have the right insight to understand and resolve user problems? In this webinar learn how the end-user focused technologies of Observer 17.5 simplify user experience assessment and troubleshooting to: Improve engineer’s ability to triage problem response and assign support tickets; Facilitate faster root-cause analysis with user-experience driven workflows; Ensure performance visibility in next generation 100 Gb data centers; Understand how users, by location or service, are experiencing an application.

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