Considering the art of troubleshooting end-user experience, it can be a similar process to constructing a mosaic. When a user complaint call comes in, it’s up to the IT engineer to gather clues, metrics, and data points around the user issue to form a complete picture of what occurred. Relying upon multiple tools reporting different network, application, and infrastructure metrics, network engineers begin to assemble the evidence to assess user experience and push towards resolving issues.
