Philippe Morin is the chief operating officer of EXFO, a provider of network test, data and analytics solutions that is supporting communications service providers (CSPs) across the globe in a massive industry transformation driven by network functions virtualisation and software-defined networking. Here, he tells VanillaPlus that the industry is entering the critical automation phase of virtualisation, where CSPs will need smarter service assurance with real-time insights from all three dimensions: network, service and subscriber

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