Happy New Year! 2017 is going to be a great year, but a year full of change. Traditional enterprise communications, particularly as provided by IP PBXes with desk phones, will still work, but that’s not where the innovation will be happening. The great thing about the innovations we are seeing is that almost all of them move in the direction of providing more value for the users with less infrastructure and lower total cost of ownership.
Because of these changes, one of your most important tasks for 2017 is to review the architecture for your enterprise communication systems, services, and solutions.