According to the latest TM Forum Quick Insights report, Quality Customer Experiences: Managing Challenges, Maximizing Opportunities, mobile customers say that quality of service and experience (QoS/QoE) are major factors when deciding whether to leave an operator. It’s no wonder, then, that QoS and QoE are top priorities for communication service providers (CSPs)—but how to stay ahead of service issues before they impact performance and drive away customers?

Read the source article at Network test