Customer Experience Management | End-to-End Analytics

With competition between communications service providers (CSPs) increasing more than ever before, so has the importance of customer experience management (CEM)—and its impact on SLAs, customer retention and the bottom line. CSPs are indeed facing an unprecedentedly difficult juggling act: deploying new network technologies, provisioning new services and ensuring stellar subscriber experience along the way.

Read the source article at Network test

Categories: News, SCN

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